Verbio Partner Solutions
Strong partnerships are the foundation for close business relationships
Industries such as telecommunications, banking and insurance are facing increasing wait times at their call and contact center since COVID. Enterprises always had the real threat of customer churn, but now expectations by customers have changed and they are expecting highly personalized customer service. With people working longer and harder, customers are expecting self-service options and access to services 24 hours a day. There is also the very current issue of call and contact centers finding it increasingly difficult to recruit and retain good agents. These agents need different skill sets, with high levels of empathy and problem solving skills. To retain good agents, their jobs need to be more enjoyable, focusing on complex problem solving, not filled with high call volumes and thousands of tedious repetitive tasks.
Verbio’s Conversational AI partners are working globally, to address the pain points of enterprise call and contact centers. Helping to reduce large call volumes and provide 24/7 self-serve options, diverting thousands of tedious tasks. With Verbio as your partner, you know you have experts that have been focusing on Voice AI and call automation, for over 20 years. Conversational AI partners can select the parts or complete Voice AI offering.
Verbio’s technology is all built in-house, and we are known for our highly customizable solutions and incredible accuracy of over 90%. Of course, accuracy is very important in customer service, as how can you direct your customers to the right support if you can’t understand what your customer is saying? Also, if the customer cannot be understood, then this will cause high levels of calls being drop and cause low call retention – who wants to keep on repeating the same request over and over again? Verbio is expert in many languages and particularly Spanish and Latin American languages which is very helpful for our global partners working to large scales and also within the US market. Also, our transcription services can help with customer quality assurance and insight, to increase customer personalization.
Comprehensive package of integrated technologies
Verbio’s Call Transcription and Call Automation solutions can be integrated into any platform or service provider’s stack, regardless of industry or use case.
Verbio is proud to name some of the most esteemed brands in voice technology, security, and cloud as its partners. Looking for more information, or want to become a partner? We run a Partner Alliance Program, that your business can join today.
Become more competitive in your market and build your own AI ecosystem with ease
Create the best technology scenario for your customers by combining your technologies and Verbio’s voice AI solutions and obtain expertise, reliability, and better time to market than the competition. Verbio’s technologies are interoperable with primary Contact Center and IVR technology providers and platforms. Thanks to its interoperability and easy customization, partners can build and launch a complete Voice AI ecosystem in a few weeks.
We partner with Omnichannel Call Center software providers
Many call centers today offer omnichannel communication for their customers, inline with today’s society of choice. Verbio partners with many providers of omnichannel call center software in order to improve the overall offering of that partner. Our experience in voice technology is far reaching and whilst we aim to improve the IVR performance of call centers, we can also offer support on a range of opportunities.
Reduce development costs
Avoid wasting time and resources developing your own voice AI solutions, trust Verbio an industry expert with over 20 years of experience developing and refining voice AI technologies.
Cloud speech recognition and text-to-speech
Speech Center, our flexible and secure cloud platform that provides our partners with the necessary tools and speech technology modules to enhance your contact center solutions while improving your customer experience.