Voice Technology for Healthcare
Verbio Healthcare Call Center Software
Create cohesive patient experiences with Verbio voice AI solutions
Healthcare providers have made significant investments in recent years to better guide the patient experience. Digital technologies can impact this experience, due to the different healthcare data entry points creating siloed data and fragmented interactions with patients.
This issue can lead to critical information gaps which can impact patient care and the customer experience that health professionals can give patients.
Verbio produces healthcare call center software, with virtual voice assistants that can streamline the patient journey by asking the right questions to ensure a better triage experience. Patients are directed to the right doctor or department quickly. As Verbio, Voice AI can attend 100% to these calls, this can also reduce the cost of reception resources. The large-scale capabilities of this technology, can lead to a significant reduction in wait times, happier patients and higher NPS scores.
The complete cognitive call center solution
Verbio Medical Call Center Software
Enabling efficient, personalized patient care
With so many time and financial investments, as well as the enormous responsibility of managing, assisting, and saving lives, it’s no surprise that one of healthcare’s primary areas of focus is selecting the most effective new technologies to support cost-cutting measures, increase efficiency, and improve patient access to care.
Verbio’s Call Automation and Call Authentication solution provide patients with a strealined automated experience at the same time it routes them to the most appropriate person to resolve its queries.
Use Verbio’s Call Automation and solution to book or remind doctors’ appointments. Allow patients to do health triage when requesting urgency services or assistance with hospital call center software. Provide them with a secure and streamlined log-in for vaccination services and special healthcare requests using Call Authentication Solution.
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